Last updated: April 2026
Your satisfaction is our highest priority. We want every Scoop He Scoop experience to be perfect. If something isn't right, we're here to make it right � no fuss, no drama.
We accept returns under the following conditions:
| Situation | Eligibility |
|---|---|
| Item received damaged or broken | Eligible |
| Wrong item delivered | Eligible |
| Item not as described / defective | Eligible |
| Change of mind after delivery | Not Eligible |
| Candle partially used | Not Eligible |
| Custom / personalised orders | Not Eligible |
All return requests must be raised within 48 hours of delivery. Requests raised after this window cannot be accepted.
Take clear photos or a short video of the damaged/incorrect item.
Email us at support@glowpalette.in or WhatsApp us within 48 hours of delivery.
Our team reviews your request within 24�48 hours and confirms eligibility.
We arrange a replacement, exchange, or full refund � your choice.
Once your return is approved, refunds will be processed as follows:
| Refund Method | Processing Time |
|---|---|
| Original Payment Method (UPI / Card / Net Banking) | 5�7 business days |
| Scoop He Scoop Store Credit | Within 24 hours |
Shipping charges are non-refundable unless the return is due to an error on our part (damaged/wrong item).
We offer exchanges for:
Exchange shipping is fully covered by Scoop He Scoop for eligible cases.
Our support team is always ready to assist you with any return or refund queries.